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DELIVERY, RETURNS & REFUNDS

Thanks for shopping at the NueVue Online Store. We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products on the NEUVUE Online Store at http://www.nuevue.com. You may contact NueVue by telephone on +44-1952-916200 from Mon-Fri 0900-1700, or by email at info@nuevue.com.

As with any shopping experience, there are terms and conditions that apply to transactions. If you purchase a product via NueVue’s Store, these “Terms” apply to the sales contract between you and NueVue along with the “Warranty Conditions

Our policies and procedures relating to the delivery of products are set out in this Section.

Shipping Prices:

UK Mainland: £5

US: $9USD

EURO-ZONE: €9 Euros

If you live outside these zones and would like to purchase NUEVUE products please get in touch at info@nuevue.com BEFORE placing your order.  Orders placed for countries outside those listed above may not be fulfilled.

We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.

We will use reasonable endeavours to deliver your products on or before the date for delivery set out in the order confirmation or, if no date is set out in the order confirmation, within 7 days following the date of the order confirmation; however, we do not guarantee delivery by this date.

We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days following the later of receipt of payment and the date of the order confirmation.

We will only deliver products to addresses on the UK mainland, the Eurozone, the USA, and other countries as detailed on our web site.

Returns

You have the right to cancel your order, return a product or cancel a service contract for any reason. To return a product purchased from NueVue please send your intent to return or cancel to us any time prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s). If you ordered multiple products in the same order, please send your intent to return to us any time prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need only provide us with a clear expression of your intent to return a product. You can notify us by sending an email to info@nuevue.com. On receipt of your e-mail, we will provide you with a Return Material Authorisation (RMA) number. Indicating this number clearly on the packaging of the goods you are returning will help ensure that your returns are processed quickly.

Once you notify us of your intent to return, simply return the product with the original receipt and original packaging to us within 14 days.

Refunds

Once we receive the product we’ll provide you with a refund based on the original payment method within 14 days.

If the product is damaged, we may offset the amount of your refund by the diminished value of the product.

We will refund all costs paid by you associated with the product or service, except for any express delivery costs (when you have not selected standard delivery).

We recommend that you use a tracking service when you return your product as proof of delivery.